If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For
Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. Within 10 working days, Openreach will have completed their survey. BT Openreach apprentice engineer Thomas (Tom) Dickenson. 8.40 for each calendar day that the service is not repaired. Theyll aim to do this within 5 working days of you placing your order. In 1987 I began a career as a British Telecom Engineer. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. But opting out of some of these cookies may affect your browsing experience. Members of the Communication Workers Union (CWU), including call centre. Openreach is the UK's digital network business. And once you've got some experience under your belt, there should be opportunities for overtime. the home, For
My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? What's the least amount of exercise we can get away with? Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. First, Openreach will send an engineer to assess how much work is needed. (adsbygoogle = window.adsbygoogle || []).push({}); BT. Well, by fiddling around on the Internet you have found me! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Replying to . Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). Overtime is usually available so the minimum . Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. Lost or stolen. We also use third-party cookies that help us analyze and understand how you use this website. Just click on. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. on normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. It could be Sky's Openreach account number, for the details that ISPs have given them. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. Working from home no service passing the buck. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. on He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). In your case, communication between the two appears to have broken down badly. 22h52, Hi. This cookie is set by GDPR Cookie Consent plugin. Garry Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. Please only call if you have a letter from the government saying you are high-risk. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. Micky37 Anyone else had this? Civil's don't have to give the hrs travel time as you have to start at a yard. Work programme gives an insight into life as an Openreach engineer. Hey,@zoni23welcome back to the community. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. For
01-04-2021 First, Openreach will send an engineer to assess how much work is needed. Interview. The strikes will take place on 29 July and 1 August. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. A specific time cannot be given and access must be available for the entire slot. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Accept cookies to experience the full functionality of this page. I'm wondering will there be engineers working on a saturday? This cookie is set by GDPR Cookie Consent plugin. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! However, you may visit "Cookie Settings" to provide a controlled consent. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. The installation takes around three hours and the Openreach engineer will need access to your property. 13h08. Your salary As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. So, here's where it all started working as a Phone Engineer. RHM Telecommunications Ltd8 Wheatstone CourtWaterwells Business ParkQuedgeleyGloucesterGL2 2AQ. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . This website uses cookies to improve your experience while you navigate through the website. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. You might not need a visit, just the right advice and help to identify the problem! The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. The cookie is used to store the user consent for the cookies in the category "Other. Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. Come home no Internet. and. Russian minister laughed at for Ukraine war claims. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Again, no one turned up. These cookies ensure basic functionalities and security features of the website, anonymously. If you're an engineer, that's usually four or five days a week between Monday and Sunday. Missed appointments. 1. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. Ex open reach engineer here, up until 5ish years ago. The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. An engineer will install an ONT at your premises to connect to the nearby fibre cable. You also have the option to opt-out of these cookies. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. They'll aim to do this within 5 working days of you placing your order. Theyll need to get in touch with you, so please give us your mobile number for us to share. How to report a BT line fault or broadband fault. Work Experience. . Job Responsibilities: Undertake poling when required Work on Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. 22h. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact &
Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. By clicking Accept All, you consent to the use of ALL the cookies. Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. 30-03-2021 The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. . If you aren't available, someone over 18 will need to be around. [ link to this post] I have a line fault that needs to be fixed. An engineer visit is requested, and no fault is found. Was the First Engineer who the complaint was about actually a Qube Engineer? Its a good idea to make sure youve got the relevant property insurance to cover such instances. Normal for Openreach is 5 days a week 7.12hours a day. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. Orders and upgrades. 30-03-2021 Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. Suggest you contact openreach as this is BT Retail /Consumer forum. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. Openreach did not have anything to add to the BT statement. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. Moving home . In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. business and public sector, For business and public
Yes, please make sure you or someone in your business is available to give the engineer access to your premises. Hence, the addition of working experience gained from Openreach can truly be like a milestone . This cookie is set by GDPR Cookie Consent plugin. Its not BT Openreach, its simply Openreach, a BT Group company.. Well let you know how quickly you could be up and running when you order fibre broadband. It was reported a yesterday (I think). Myself and my team cover the whole of the UK. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. Contact BT. Noisy faults often dont show up on a line test result. Announcements, Guides & Community Updates. A specific time cannot be given and access must be available for the entire slot. It does not store any personal data. Complex Engineering Reception and Triage. Can Nigeria's election result be overturned? They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. Thousands of members of Communication Workers Union will take action for 24 hours. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! Apprenticeships. 10. Depending on the provider and package you choose, you might be able to avoid paying for line installation. A company that was engineering-led is now run by business(wo)men with the resulting chaos. If you arent available, someone over 18 will need to be around. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. These cookies track visitors across websites and collect information to provide customized ads. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. CER / Field Insights - North England. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. Find out more about the BT Business app and how to download it. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. Analytical cookies are used to understand how visitors interact with the website. Now there is light at the end of the tunnel! Within 10 working days, Openreach will have completed their survey. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. 13h06, I just wanted to provide to the mods and@NeilO. If the engineer is already working on the fault, then you won't be able to change the appointment. The cookie is used to store the user consent for the cookies in the category "Performance". Delayed repair following loss of service. Account and billing. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. If you already have an ONT, its very quick to get connected. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. Read about our approach to external linking. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . Try their website here. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. @XRaySpeX . Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Do I have to pay for this visit? Super helpful and knowledgeableman. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. We use cookies to optimize the website, no personal information is stored. Contact BT for help and support with your BT broadband, TV, home phone or mobile. I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. Ask questions and share tips with other people 24 hours a day. 2023 BBC. Answered 26 October 2019 You will work long hours and not get paid for them . Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. BT argued that you still received a partial service. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. I interviewed at Openreach (London, England) in Sep 2020. I have a line fault that needs to be fixed. I have sent a pm with my information and description of the situation. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. 30-03-2021 We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. Log into order tracker using your BT ID or order reference and postcode. When you report a fault, we try and assess whether therell be a charge or not. The fault is due to damage caused by someone at the customer's premises. Engineers from Openreach managed to cut our telephone line while they were working on our road. . Monday 9th June 2014. Openreach will then be in touch to arrange when they can complete the work at your premises. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. My Background as a Phone Engineer in Southend. Your contracted to 37.5 hours a week for work which your are field based. on Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. You can view these money saving ideas by clicking HERE. Anna Tims is away. - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. If the work is not complex, they'll carry out all the external work required. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. The cookie is used to store the user consent for the cookies in the category "Analytics". Answered View answer in the context of this discussion Report post However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. on I saw one at a cabinet last Sunday afternoon. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. Well remotely activate a port on the ONT. The engineer first needs to turn on the cable that runs from the street cabinet to your property. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. Compiled by Patrick Collinson. He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. If you cant change your appointment, chat online or call us and we'll do it for you. Theres no charge for most engineer visits. Well send you a text with your engineers name and mobile number. They come across many different situations that require considerable skill and the ability to think and act quickly. I'm wondering will there be engineers working on a saturday? My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. I also get time for classroom learning which hopefully . But you will have heard of BT, BT Broadband and BT Infinity . Send us your details and we'll be in touch as soon as we can. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. Damage caused during a break in to your premises. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. BT Openreach SFI2 Engineer Visits. Their service has stopped working and it is not fully fixed after two full working days. 26/04/2017. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. You'll find up-to-date details of all charges and pricing information in BT Price List. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 Instal a new Telephone Extension Socket Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. 2. Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help.