Am I supposed to follow up with Royal Mail or it is now his responsibility? Zero money was left over. You must be new here, in this sub anything and everything is a scam ;). That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? Is it not possible to take pics of item A and still send B? In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. They needed his phone number but I did not have it. When a buyer disputes an item, the review is no longer an option unless they "accept the item". Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. You're not supposed to be liable for anything that happens to it after that. I know I have to send the refund regardless, right? When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. I would do that myself in those circumstances. This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. I sent a seller an offer on an item and she accepted. USPS is the most trusted delivery service in the USA. A neighbor may have picked it up, so it is worth asking around before you contact USPS. They readily cooperate with law enforcement. NO Cash Refund for wrong purchased items. What if the buyer is not trying to rip you off but simply made a mistake? I just wanted someone else to take a look at the photos and tell me what they thought. Record any serial numbers or unique codes. 26-05-2020 since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. 09-10-2020 Go to ic3.gov and fill out the internet crime form. Save the case number that the USPS gives you. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. 01:30 PM. You can always appeal later. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. 04:28 PM. If the package was mixed up, it would have happened there. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I've never owned/sold a necklace like that. Theyll tell you to file a report with the police and then wash their hands of the matter. Hey Im kind of new to mercari and Im really nervous. In order for it to work, sellers must provide proof of item delivery. They will call the number you have on record for this account, so make sure that's correct before you start. So, I cancel the order and sent in a statement. If you find an item on eBay that you think is fraudulent, report the listing directly. The Fragile stickers could have been added at the GSP. This is why I take photos of the item with the eBay paperwork. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . on to fight them over this and go to the Phillippines is beyond annoying. The status says the item was "Delivered to agent," so the item shows as delivered. I have sent the item you ordered to the address on file with ebay. It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on The thing to remember is that these slip up were t. Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. WARRANTY AND INFORMATION. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. I sold 4 of the same items. That is not the package i sent your cosmetics in. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Should I try to see if it was mixed up with another package? A buyer from Europe orders at item and pays for it. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. Press question mark to learn the rest of the keyboard shortcuts. Or is it possible it was mixed up with a different package? There's no possible way I sent the wrong item so he's trying to scam me. I had been using half sheet sticky labels for almost a month before sending out this order. So eBay accepted the return. You are welcome to file claims and police reports. Ebay always takes out the fees and send the remaining money to the Bank on file. I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. How do you prove you sent A? Loophole on eBay! Honest mistakes happen. 03:21 PM. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) I have had my hosting company check everything their end and they say all is correct and working ok. I have multiple people selling my exclusive product for less that I sell it for on Ebay. You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. Everyone is covered except the credit card holder, whoever that is. The buyer then tried to repeat that same scam several times. Copyright 1995-2023 eBay Inc. All Rights Reserved. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. eBay is very aware that scams occur on the website. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. So we repaired and return an annoyed customer but couldnt do anything about it. Things like this happen. 01:24 PM. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". If you've changed your mind about the item, check with the seller to see if they'll accept your return. Privacy Policy. Copy and save both forms before submitting them. I will report this to the post master. 01:37 PM, on People are getting desperate, violent and all kinds of other things lately. I know they will get their refund, but should I inquire at all? Sizes: XS to 2XL. Put it in a bag took pics opened case and returned back explained. I have been talking to someone with same story Im trying to buy a car. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. What should I do? 11. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. Accept it and issue return label. @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. These are both things ebay phone reps suggest. Offer to send the copied forms to an ebay chat rep. 09-10-2020 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. I sell on Ebay myself. They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. I asked my boyfriend to print off the labels and post them while he was at work. There is undisclosed damage to the item. Either way eBay will make sure the buyer gets their money back right or wrong. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. I can send to any other email address OK.We'll move all . In this case, the purchase may be completed without flaw. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. Could you explain a bit what steps you take when shipping? Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. Then find one of the facebook groups for sharing scammy ebay users and share his username. And while I'll be cordial, it doesn't bode well. I can't really remember what specific package I mailed it in. Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. 05:05 PM. Fabric: Polydex. As seller, here are a few things you can consider before selling to buyer with little or no feedback. You can request that the buyer send the item back to you immediately. I'm not sure if Canada Post would put those on there?? Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. As you say, I would explain to the buyer that different computers and devices show colours differently. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. Its the reason Im looking into EBay Protection Program right now. Here are some of the most common ways eBay sellers are scammed. You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). How do i handle this? @deala0621:There's no point in contacting Canada Post, or USPS. The one I received is as per the photo. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. This sounds exactly like the issue Im having! I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. Tip IN THE LAST STRIDE. Contact postmaster and file mail fraud. How do they sell my exclusive manufactured trademarked product for lees than I do?? Ebay found me not at fault and released my funds. After completing the sale normally, the seller will post the package with the correct address but the wrong name. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. I stopped shipping to Canada because of customs problems. - edited A buyer will offer to purchase your item and send a larger payment than required. That photo looks like your shipping label stuck on top of another shipping label.