Call 7: Called USAA to verify this information, they had nothing on their end.Let it go because the boys had a cooking class at Oiu Chef Chicago!Came back to the hotel, went to our room (kind of worried our key wouldn't work) and about 2 hours later just before we were heading to dinner the front desk called to state that they would settle this on Monday or when we check out on Tuesday or within the following week. We are delighted that you enjoyed your stay with us, and we hope to have the pleasure of welcoming you back again in the future. Keys To The City program offers guests added benefits and exclusive access to Chicagos best attractions. The service in the hotel including the restaurants are just super. We hope to have the pleasure of welcoming you back in the future. We will be sure to review with the team. A big reason we chose to stay here was to enjoy the ice skating rink and it was closed pretty much the entire week; no reason given. My most recent visit to The Peninsula is the most disappointed Ive ever been in a hotel selling itself as a 5-star property. . In-room safe Telephone: +1 312 337 2888. The Chef came out and spoke with many regulars in the dining room. A lovely hotel and experience. The Peninsula Chicago is the citys most luxurious and sophisticated hotel, offering guests Far Eastern graciousness together with Midwestern hospitality. Everything you could need is provided - plush robes, slippers, umbrellas, water, the list goes on and on. Toutes les chambres du Peninsula Chicago disposent d'une tlvision cran plat 107 centimtres et d'une connexion Wi-Fi gratuite. Very clean. It was . Free Wifi. Outdoor sun deck, serving health-conscious spa cuisine We also appreciate your compliments of our staff. Expert Help. Peninsula has always the best service, beds, food, rooms, staff, spa, amenities, location, room entertainment, A/C, bar choices, class and elegance. The Peninsula Chicago received the Automobile Association of Americas Five Diamond Award for 2020 for the 18th consecutive year. The large room was comfortable and quiet, with every detail thoughtful and perfectly executed. Concierge service. More, Dear paulbkk888, We are delighted to learn that you enjoyed your stay with us and our service. We were staying at the Ritz where there is way better customer service. Ask 63CarolineS about The Peninsula Chicago, Ask BradleyS993 about The Peninsula Chicago, Take Your Vacation Beyond Limits - Save up to 20%, We compared the lowest prices from 20 websites, LondonHouse Chicago, Curio Collection by Hilton, We compared the lowest prices from 17 websites, La Quinta Inn & Suites by Wyndham Chicago Downtown, We compared the lowest prices from 19 websites, We compared the lowest prices from 21 websites, The Congress Plaza Hotel & Convention Center. We are pleased that you had an enjoyable experience at the hotel. The Peninsula Chicago Overview Reviews Amenities & Policies 108 East Superior Street, Chicago, IL 1-844-663-2269 Price Guarantee Get more as an Orbitz Rewards member 4.6 out of 5 "Excellent!" See all 38 reviews Room cleanliness 4.5 Service & staff 4.5 Room comfort 4.5 Hotel condition 4.5 This hotel is most popular for: Everyone Family Couples Small dogs allowed. Chicago is a city of world-class status and unsurpassed beauty, drawing visitors from around the nation and the globe. They also did not bring 2 new dishes. We appreciate your comments about our guestroom, in-room technology and service. We are very sorry to read that you had a disappointing experience with our Front Desk Agent not accepting your booking. View more property details, sales history and Zestimate data on Zillow. In-Room Dining Menu 3 Breakfast 4 Westin Weekend Breakfast Menu 5 Eat Well Menu for Kids 6 All-Day Dining 9 Late-Night Dining 11 Sleep Well Menu 12 Alcoholic Beverages 14 Hotel Venues . Served daily from 1.00-4.30pm. View more property details, sales history and Zestimate data on Zillow. Who knows what you'll learn while enjoying the cheekily-named concoctions, such as the bourbon-black tea "Take My Breath Away" and the "Just The Two of Us," a hot beverage made with . The Peninsula Chicago - Comfortable The Peninsula Chicago is a 5-star property set a 25-minute stroll from Millennium Public Park. ft. condo is a 2 bed, 2.0 bath unit. 2023 HSH Management Services Limited. Warm regards, Max SchroederHotel Manager, This is really a superb hotel. Gift certificates are available an ideal present for someone special. Rooms are on the small side. Making sure everything was tidy. . Reserve your table today to experience Naturally Peninsula in The Lobby. The Sun Terrace, Fitness Center, and pool are available to Spa guests enjoying two or more hours of services, all hotel guests, and Spa Members. Discover more of the best hotels in the world 2019 now. The Peninsula Chicago is the five-star hotel that brought traditional Asian service to a city already renowned for the warmth of its hospitality. MLS # When we arrived there was a nice bowl of fruit. Stephanie was really sweet and quickly, but not too quickly, got me on my way. We stayed for our anniversary and everything was perfect. Love when a hotel has a doorbell at each room! What are the most popular boutique hotels in . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. HOURS 3:00 pm - 11:00 pm, Monday - Friday 12:00 pm - 11:00 pm, Saturday - Sunday LEARN MORE AFTERNOON TEA AND SEASONAL AMERICAN PAVILION Boasting a soaring ceiling and marvelous city view, Pavilion is an elegant space to indulge and unwind. ft. condo is a 2 bed, 1.0 bath unit. The staff is made up of 37 nationalities. Dear Betsy N,Thank you for sharing your experiences at The Peninsula Chicago. Which room amenities are available at The Peninsula Chicago? Very responsive aircon. #23 Best Value of 1,194 places to stay in Chicago. peninsula chicago room service menusan juan airport restaurants hours. Available Monday - Sunday 6:00 am to 11:00 pm. Own or manage this property? Peninsula Has The Best Staff.the pool needs some help, InterContinental Chicago Magnificent Mile, an IHG Hotel, The Congress Plaza Hotel & Convention Center, The Chicago Hotel Collection: Magnificent Mile Hotel & Suites, LondonHouse Chicago, Curio Collection by Hilton, Trump International Hotel & Tower Chicago. It is well positioned for walking just about anywhere. Partners are selected luxury travel and hospitality suppliers such as hotels and resorts, private villas, destination management companies, private yacht and jet operators and brokers, tourism boards and other exceptional experience or service providers. Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay. Based on the feedback we have received from our guests, the system is very easy to use. . For those who like sports, the gym and fitness club are included. Trip Advisor named The Peninsula Chicago the #1 Top Luxury Hotel in the U.S. in their 2019 Travelers Choice Awards and U.S. News & World Report ranked The Peninsula Chicago #1 Hotel in Chicago and #2 in the United States in their Best Hotels 2019 rankings. Loved every second at this hotel. As a result of street noise, I was unable to get a single night's proper rest in a four night stay. Very well maintained and appointed room. We look forward to welcoming you back in the future! Cost Control Student's Name Course Date Introduction In this assignment is picked the Peninsula Chicago is a luxury hotel. *Extended breakfast hours available Saturdays and Sundays until 3PM. My husband and I enjoyed a chef's tasting menu along with the wine pairing just a few weeks ago. Claim your listing for free to respond to reviews, update your profile and much more. I spent HOURS trying to fix this problem while my kids were playing at the Childrens Museum. Peninsula_CH, General Manager at The Peninsula Chicago, responded to this review. It was so glorious to be here, it is difficult to explain. Great room with lots of love for detail. The hotel has become an integral part of Chicago life and is considered the top choice for everything from accommodation to celebrations and corporate events. Be a part of a Five Star Five Diamond luxury brand. Sweet potatoes are abundant in the Blue Zones, especially Okinawa, where both orange and purple sweet potatoes are consumed. Booking.com needs to call us back and modify the reservation. I believe a staff member gave away my original intended room to a different patron. Yes, dry cleaning and laundry service are offered to guests. This is a really excellent hotel with standards of rooms and service that lead you to think you might be in HK! Holiday Inn Express Chicago - Magnificent Mile, an IHG Hotel. I booked my reservation direct on the website to avoid confusion, misunderstanding or other unforeseen complications. And finally, Issac, the front desk manager went so far as to buy us hearing assist headphones for the room to allow us to watch TV. In-Room Amenities. Tablet technology offering 11 languages We also appreciate your feedback regarding room service, and we are sorry to read that it did not live up to your expectations. The Peninsula Chicago Jobs Search by Keyword. This is the version of our website addressed to speakers of English in the United States. . You may reach me at VinceReyes@peninsula.com. Great, Dear MaltedMilkball, Thank you for taking the time to share your review! Does The Peninsula Chicago offer any business services? I'm particularly interested in the Excellence Club Room Service Menu, but all menus are welcome Thanks . There are many great restaurants in the area, Dear kennethgenel, We are so glad to hear that you enjoyed your stay with us, our restaurants and location of the property. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We hope you will join us again soon!Warm regards,Maria ZecGeneral Manager. Room service was just kind of meh, a nice setup and pretty, but lukewarm and nothing special. Home; About us; Services The Peninsula Chicago is the five-star hotel that brought traditional Asian service to a city already renowned for the warmth of its hospitality. They made sure not to forget all of the details including lining up our slippers by the bed for all of us. However, when we checked in the guy at the desk did not accept my reservation with Booking.com and checked us and charge me 3 TIMES the amount I secured the reservation at, which amounted to close to 3,500 dollars. Dear MaltedMilkball, Thank you for taking the time to share your review! 2342 W Adams St # 405, Chicago, IL 60612 is a condo unit listed for-sale at $460,000. I also stated in the call that I would be arriving late due to my flight time, so please do not give away the room that was confirmed as already mine. These Blue Zones are places on the planet where people notoriously live longer than the average lifespan, largely due to their diet, environment, movement, and connection to community. I look forward to speaking with you.Regards, Max SchroederHotel Manager, This is the version of our website addressed to speakers of English in the United States. The best part of staying at the Peninsula is definitely the staff. Warm regards, Vince Reyes Hotel Manager, We decided to stay at the Peninsula as a mid-winter staycation. Thank you again. When I arrived in the room, I could hear music in cars on the street below. Thank you for choosing to stay with us and for sharing your feedback! Menu-These are meals mainly served between 3 to 6 p.m. Dinner Menu- These are meals mainly served during dinnertime Room Service Menu- This entails meals served to clients in . Their execution was perfect. I was informed in person upon check-in that my new assigned room would not be affected by this circumstance. What I did love is they took a lot of time to make the bathroom so nice after we used it by the turndown service. Shanghai Terracevoted #1 Chinese Restaurant in ChicagobyZagat Survey(June). I have shared your comments with our team. 1110 W 15th St Unit 215, Chicago, IL 60608-3195 is a condo unit listed for-sale at $249,999. The hotel has become an integral part of Chicago . 3-hour chauffeur-driven exploration experience of the city in a MINI Cooper S Clubman for guests staying in a suite. They did an extensive bread service here including a crusty and chewy baguette, a pretzel roll and a coconut and basil waffle. Must see and check point for hangout at rooftop with 360 building view. Late checkout was granted without demur. more. Nearby attractions include The Magnificent Mile (0.09 miles), The Escape Game Chicago (0.2 miles), and EscapeHouse Chicago (0.2 miles). The place is absolutely gorgeous - bright and airy with exceptionally large ultra-modern rooms, but also elegant old world charm in the lobby and public areas. We all look forward to your return visit, hopefully again soon! We felt that every person we interacted. The Peninsula Chicago: Lovely - See 2,073 traveler reviews, 995 candid photos, and great deals for The Peninsula Chicago at Tripadvisor. Five-Star Hotel Award by Forbes Travel Guides for 2013 Taxes and fees that are shown are estimates only. Specialties: Shanghai Terrace serves Chinese cuisine highlighting contemporary interpretations of Shanghainese, Cantonese, and Sichuanese classics in a seductive setting reminiscent of a Shanghai supper club from the 1930's. The semi-private dining room, exquisitely appointed and spacious enough to accommodate up to 30 guests, can turn any event into a unique experience. We are also honored that you found us to be above average and recommendation worthy. Whether a sangeet, garba or mehndi is on the wedding itinerary, the Peninsula Chicago has more than room for it. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. (The Peninsula Hotels) All Rights Reserved. Our in-room dining staff is on hand to deliver dishes from an endless menu, featuring everything from international favorites to local specialties. Airport transfer/car hire Peninsula Academy invites children to explore culture, lifestyle, cuisine and history through individualized classes, tours and activities. The place is absolutely gorgeous - bright and airy with exceptionally large ultra-modern rooms, but also elegant old world charm in the lobby and public areas. There were a Nespresso coffee station and a fridge. Our suite was excellent with a great view. You can find nuts and seeds in our Naturally Peninsula breakfast menu items,Organic Milled Buckwheat PancakesandWhole Avocado. We hope to have the pleasure of welcoming you back in the future! All good for breakfast with a signature peninsula egg menu . Love when a hotel has a doorbell at each. The attendant was more interested in getting tips and serving food instead of refilling the towels, cleaning the floors and making things decent. Dear Gail S., We are humbled and honored to read your wonderful review of The Peninsula Chicago. Guests who stay in a suite are invited to explore the city with a three-hour chauffeur-driven experience in a MINI Cooper S Clubman, based on availability This is the version of our website addressed to speakers of English in the United States. Dear Liz7231, Thank you for taking the time to share your review of The Peninsula Chicago. The staff has been consistently friendly and helpful and remembered preferences from one visit to the next. We look forward to welcoming you back again in a few months. Credit Solution Experts Incorporated offers quality business credit building services, which includes an easy step-by-step system designed for helping clients build their business credit effortlessly. Cet htel de Chicago dispose d'un service spa complet d'inspiration asiatique, de restaurants prims et de chambres de luxe spacieuses avec vue sur la ville. To ensure a flawless experience, no detail is overlooked from the hotels on-site team of expert conference planners to an extensive range of state-of-the-art audio and visual equipment. The small touches for the boys like the cupcakes and cookies and the little bears were so cute.The downside is that a lot of the chargers and charging cords in the room did not work.The toilet area smelled like urine, however, they freshen the bathroom twice a day, it was definitely noticeable in the mornings. The Peninsula lacks honor I received at multiple competitor properties, including one in in Tokyo. They did not smile and acted more like a receptionist at a law firm than a 5 star hotel. Please contact the Spa for details or you may purchase online. Parking. Available Monday - Sunday 6:00 am to 11:00 pm. Beyond that, otherwise very excellent. The pool area was not as nice as I was expecting it to be. After a one night stay, we are customers for life. I would love to connect with you directly about your experience, should you be open to it, as we are always looking for ways to improve for our guests. Saturday, March 4, 2023 1:30am. Dear Todd G., Thank you for sharing your kind review of The Peninsula Chicago! I was told with significant confidence that, yes, the note had been seen and arrangements had been made to honor me with a room on a higher floor, not east facing, as Michigan avenue is extremely noisy even on the 18th floor. The Peninsula needs to call them to do this over the phone and it will be done immediately.Call 6: Called front desk. Answer 1 of 4: Does anyone have the EPM Room Service Menu? The Shanghai Terrace features an outstanding Chinese menu (vegan options) with optional outdoor seating. Designed by Bill Rooney of Bill Rooney Studio, The Peninsula Chicago 's innovative new guest rooms draw upon the city's legacy of forward-thinking design and architecture. 28 reviews of The Ritz-Carlton Spa, Chicago "I was super tired after traveling and was in need of a polish change. Luxury accommodations wIth outstanding customer service. The Peninsula Chicago has proudly received a Forbes Travel Guide Five-Star rating each year since its opening. Make A Reservation Beverages Barley Macchiato turmeric and black pepper almond milk latte homemade almond milk, turmeric powder, barley coffee 8 Breakfast Tomato fresh tomatoes, black pepper, turmeric, cold pressed EVOO 10 Kava Hot Tea Are there opportunities to exercise at The Peninsula Chicago? 2017 (I occupied an east-facing room on the 18th floor two weeks prior while staying at the property for one week.) Friendliest staff made us feel welcome. Located adjacent to Shanghai Terrace restaurant, the outdoor rooftop lounge is the perfect place to savor an Asian-inspired lunch, dinner or enjoy small bites and cocktails. This hotel embodies what customer service is all about and the hotel experience that unfortunately has gone by the wayside in these modern times. STAFF. You will not be disappointed with this hotel!! Bespoke BMW house car, based on availability, for transport within several miles of the hotel You will find a blend of these ingredients in the Naturally Peninsula breakfast, lunch, and beverage items in The Lobby and via our in-room dining service. Dear 430catem, Thank you for taking the time to share your review. To become a Partner of Serandipians: We want to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We are humbled by your kind feedback about your stay at The Peninsula Chicago. Stayed here before Christmas and although the hotel is beautiful, we were disappointed. We hope to have the pleasure of welcoming you back in the future! The floor was dirty with something that looked like black specs that were sticking to my feet. Accessibility Policy Statement (US Properties), The Hongkong and Shanghai Hotels, Limited. We are pleased to learn that you have enjoyed your stays and are grateful to hear your comments on the location and staff. ft. private terrace and Jacuzzi. Basically, fluffed the pillows and left 2 drinking glasses on the night stand which we needed all day. THE PENINSULA CHICAGO, 108 E SUPERIOR STREET, CHICAGO, IL 60611 +1 312 337 2888 view map pch@peninsula.com the peninsula chicago experience 360 Experience Far Eastern graciousness where it meets Midwestern hospitality Located on the shores of Lake Michigan in the heart of the Midwest, Chicago is home to internationally acclaimed cultural attractions, theatres, renowned architecture, incredible shopping and restaurants, great jazz and blues clubs and much more. 24-hour Room Service Please see our partners for more details. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Have stayed here a couple of times and been completely satisfied both visits. On the doorstep of Chicagos premier business and shopping district, the hotel is located in the center of the citys most exclusive shops and steps from the historic Water Tower. Dial Service Express. We are honored to be considered your 'favorite 5-star property in Chicago'. Thank you very much for choosing to stay with us. What are some restaurants close to The Peninsula Chicago? Dear Todd G., Thank you for sharing your kind review of The Peninsula Chicago! Review of The Peninsula Chicago Reviewed March 7, 2020 via mobile Excellent service staff for 6 stars hotel. Room was great, Staff was great. (The Peninsula Hotels) All Rights Reserved. We were delighted by the end of summer-season ingredients. I also had drinks at the Terrace Bar and the setting was lovely on a perfect Autumn day. 24-hour access to fitness facility Guests can indulge in a wide range of relaxing and rejuvenating beauty therapies, inventive spa cuisine, the latest exercise equipment, a variety of fitness classes, and a relaxing pool (25 meter) and sun deck. You can find this ingredient in our Naturally Peninsula lunch menu item,Illinois Sweet Potato. Dear lisatC7221XN, Thank you for visiting The Peninsula Chicago and for sharing your review. The rooms are large and beautifully a minute ties to. Each guest room and suite is equipped with a state-of-the-art electronic system that allows guests to control guest room features with the touch of a button. The closet was all set with slippers and robes in tiny to big for all three of us. Poolside breakfast and lunch are available from the room service menu before or after . Consistently honored with the AAA Four Diamond Award, Shanghai Terrace features a menu of traditional Shanghainese and Cantonese dishes, with a modern twist. Our in-room dining staff is on hand to deliver dishes from an endless menu, featuring everything from international favorites to local specialties.