All in all we had a great time & felt very safe. Excused Murdaugh juror left a dozen eggs in jury room. Reservations including reserved group meals and Dolly Parton's Stampede/Pirates Voyage combos must be paid 2 weeks in advance. About Our Returns Policies. You should obtain an up-to-the-minute weather report prior to your visit. Andrea Romano. Notably, many members of the Harvard community have been working on campus to sustain the essential services that protect the Harvard . Review tags are currently only available for English language reviews. For Dollywood rides, you can also find height requirements on the mobile app. Watch where you are walking. We strongly recommend this option to expedite your group's entry into the park. The day we were there they reached capacity early so it was fairly crowded which perhaps added to the problem. Once within your My Dollywood Account, scroll down to the Passes module on the account overview page and click/tap on "Renew Passes". Dollywood is making the changes as the Sevier County, Tenn., mask mandate is set to expire on Thursday, accordingto WBIR. Dollywood reserves the right to ban such individuals from future admission to all or any of its Properties or from participation in any Herschend Family Entertainment Activities. Our family went to Dollywood the first weekend in October for their Harvest festival. Most of the staff also returned to the park to resume their previous roles and some new ones . Although there is no microwave available, Dollywood's Baby Care Center located in Showstreet offers a private feeding and diapering facility. Properties, entertainment, shows, craft showcases, rides, attractions, and festivals, as applicablemay be closed due to maintenance, special events, or weather without notice and without liability to Herschend. Passholders are required to have aMy Dollywood Accountwhen purchasing online. For your convenience, Package Pickup is staffed until Park closing. Refer to the Entertainment Schedule and Park Map upon arrival or online (when available) before you arrive. If you are having an authorization issue on your payment for your renewal, please check the zip code on the billing address within the checkout page. Good Question . Simple click/tap the order for $0.00 Amount to get to your added entitlement(s). Weapons and alcoholic beverages are not permitted on Dollywood Property. According to the company's website, on April 12, masks were made . After your day on park, should you need minor assistance with your vehicle, call 865.428.9463 for Dollywoods Courtesy Vehicle Assistance. Facepaint that completely covers the face or alters the identity of the Guest is not permitted. A completed & signed copy of your TN Tax Exempt Certificate or 501 (c) (3) determination letter must be presented with each payment. For Dollywood's Splash Country visitors, we offer TimeSaver H2O, a convenient line reservation system that allows you to reserve a position in line for many of the water parks most popular attractions-- without standing in line! Be attentive to your surroundings. According to the companys website,on April 12, masks were made optional in outdoor areas of the park where social distancingis in place. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Over the last 30 season . Footwear without heel straps is not permitted on Barnstormer, Sky Rider, Waltzing Swinger, and Wild Eagle. Standard parking fees apply. Show schedules are typically published no later than two weeks in advance, but are still subject to change. Visit the link below to learn more about our award-winning festivals and events. International Returns. Dollywood said it is providing refunds on a case-by-case basis within 30 days of the request. We will contact you through email with return options if your item is recovered. You will be asked to Sign In if you already have an account or you can click/tap on "Registration" if you need to createa new account. Part of the park's draw is its picturesque setting. We appreciate all of our passholders and have made the renewal process super easy! If and when available, Herschend personnel, pursuant to the rules and policies of the applicable Property, will assist you with kennel accommodations for service animals in cases where they are not permitted to enter rides or attractions. Groups eligible for tax exempt status will not be charged 9.75% TN state sales tax. Online travel agencies can't preemptively issue a refund to someone without someone at the hotel or airline signing off on that refund. There are certain items that must be returned . . Subscribe to our newsletter, special offers and promotional emails. The wristband helps you and your children quickly identify which rides he or she is tall enough to ride, based on the minimum height requirements established by the ride manufacturers to ensure Guest safety. Our Ride Accessibility Center is available to serve our guests who have an accessibility need and would like to enter an attraction through the accessibility entrance. Dollywood: Consistent Covid Policy please - See 18,438 traveler reviews, 6,604 candid photos, and great deals for Pigeon Forge, TN, at Tripadvisor. Please visit the Account Overview page. Use designated walkways throughout the park. Frequently Asked Questions. You'll find them at Aunt Granny's, Miss Lillian's Smokehouse and Fried Chicken, Hickory House BBQ, Grandstand Café, Red's Diner and Victoria's Pizza. YOU AFFIRM THAT IF YOU PLACE AN ORDER ON BEHALF OF AN ORGANIZATION OR COMPANY, YOU HAVE THE LEGAL AUTHORITY TO BIND ANY SUCH ORGANIZATION OR COMPANY TO THESE TERMS OF SALE. Financial Assistance for Food, Housing, and Bills. Just download the Dollywood mobile app for iOS or Android. Crime. "I polled our Contact Center hosts who take guest calls to put together a helpful Q&A for you. For instance, in the spring, Thursdays are less crowded. Dollywood and Dollywood's Splash Country tickets include all rides, shows (except special ticketed events), museums, crafts and other attractions (except for our paid games). We do not accept partial payments or deposits. Explosives of any kind, including fireworks and water grenades (whether metal or plastic). Herschend reserves the right to deny admission, prevent entry, require an individual already admitted to leave, or ban individuals from the Properties or from participation in Herschend Activities, without refund, liability or compensation, for failure to comply with any of these Terms, for unsafe, illegal or offensive behavior, to ensure safety, security or order, or if we consider that the circumstances otherwise so require, in our sole and absolute discretion. Dollywood Theme Park. In particular, for most consumer contracts, the CMA would expect a consumer to be offered a full refund where: a business has cancelled a contract without providing any of the promised goods or . Apologies for the confusion. The Competition and Markets Authority (CMA) remains of the view that a consumer will generally be entitled to a refund when they have paid money in advance for services or goods . 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900, Make Dining Reservations at Song & Hearth. Please note that changes may occur at any time, based on available public health information. Since we had to add these entitlements to your account after your purchase, we are unable to add them to the Entitlements section within your account. This is the first time that . Several Dollywood eateries offer kids' meals. We're here to help; below, we've highlighted a few of the most common questions about visiting the park, along with easy-to-understand answers. Given the latest information we have and the recent decline in infection rates and hospitalizations, the determination has been made to adjust our COVID-19 requirements. Preferred Parking is available at both Dollywood and Dollywood's Splash Country for an additional charge. 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Pets or animals of any kind other than approved service animals (e.g. Upon such revocation or confiscation, the applicable Guest and all members of their party shall have no right to remain in, on, or about the Property. Nobel Peace Prize winner sentenced to 10 years in prison by Belarusian court, Whats the newest city in the US? Country music legend and philanthropist Dolly Partons amusement park, Dollywood, updated its COVID-19 restrictions this week. Try out our tool below to find the answers to our most common questions quickly. THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, TO THE EXTENT PERMITTED BY LAW. When you are ready to renew your pass, the power of your My Dollywood Account comes full circle! Any park restaurant (this does not include concession stands) can assist you with warming a bottle. With a My Dollywood Account, you will be able to easily access your Season Pass and perks like Bring-A-Friend tickets and exclusive discounts. Please seeDollywood's accessibility pageorDollywood's Splash Country accessibility pagefor more information. Additionally, Dollywood's DreamMore Resort and Spa guests receive a complimentary TimeSaver for each day they visit Dollywood. Track Your Return. Rain Checks are not available for Season Passholders. Please ask any host for assistance. Due to health & safety regulations, outside food, beverages, glassware & coolers are not permitted inside Dollywood or Dollywood's Splash Country. Located in Showstreet, the facility offers several amenities in a pleasant, climate-controlled environment. Doug Lederman. Passholders are required to have aMy Dollywood Accountwhen purchasing online. As Dollywood's and Dollywood's Splash Country's schedules vary greatly, please check theOperating Calendarfor specific operating dates and hours. If you continue to have issues, let us know and we'll investigate for you. Enhance your visit! Without a reservation, we cannot guarantee there will be availability on your day of visit. All payments must be made in full. Please see our Entertainment section for more information. Unless approved by Dollywood in advance, personal or commercial drones (or other unmanned vehicles) whether piloted on or off property are not permitted. Along with ample disability parking, Dollywood Theme Park also provides accessible trams for those using wheelchairs during their visit. Doggywood is a one-of-a-kind, climate-controlled indoor dog care facility located at Dollywood that is offered to Dollywood and Dollywood's Splash Country guests. While all rides and shows are still FREE with your paid admission, TimeSaver helps you maximize your visit so you can spend less time waiting in line. Excessively torn clothing is not permitted. Dollywood is granting those on a case by case . I am sorely disappointed in Dollywood and their staff. Option #2: If that doesn't reveal your Pass and you have recently renewed or purchased that Pass, try your recent Orders module.Once there, click/tap the arrow on the far right of your recent order. Given the latest information we have and the recent decline in infection rates and hospitalizations, the determination has been made to adjust our COVID-19 requirements. The Flexible Refund Policy is applicable only to reservations booked before December 9, 2022. At this time, masking is optional for employees and guests, regardless of vaccination status.The safety and wellbeing of our hosts and guests remains our top priority and we will continue to monitor the situation closely. During the Christmas season, weekdays are your best bet. Capture memories throughout the year with a Season Photo Pass valid for Dollyood and Dollywood's Splash Country. Must not wear garments or carry items that display objectionable material in a family environment, including obscene language or graphics. If you visit Dollywood on Sunday, join us for our non-denominational morning worship service at 11:30 a.m. each Sunday in the Robert F. Thomas Chapellocated in the Craftsman's Valley. Everyone is required to wear mask & social distancing. Delta Air Lines has updated its policies for workers who get sick with the coronavirus, soon after the Centers for Disease Control and Prevention shortened its recommended isolation . Learn more about the opportunities listed below. BY MAKING A PURCHASE OF AN ITEM FROM HERSCHEND (EACH, AN "ORDER"), YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT, AND YOU ACCEPT AND ARE BOUND BY THESE TERMS OF SALE. They will not be distributed just because it rains. This is by far the most important change of 2020, one that necessitates more planning on guests' end. Space is limited, and reservations are highly recommended. We hope it doesn't happen, but prepare just in case your little one gets separated from you. However, our TimeSaver Pass is offered for an additional fee which can help you save time by avoiding long lines. Loitering, panhandling, shoplifting, fighting, vandalism, and line cutting are prohibited at the Properties. - See 18,433 traveler reviews, 6,602 candid photos, and great deals for Pigeon Forge, TN, at Tripadvisor. A decrease in numbers may reduce the number of comp admissions/meal vouchers to which your group is entitled. DollywoodPlease visit theLost and Found Pageto file a lost item claim. Dollywood is proud to offer dozens of shows and entertainment options throughout the season. Dollywood is happy to publish wait times for its most popular rides so you can spend less time in line and more time creating memories. Pigeon Forge, TN 37863 1 . To prevent your device from making unintended 911 calls, please turn it off or enable airplane mode. It's also a good idea to provide easily recognizable identification for your stroller. Conduct that is threatening, disorderly, horseplay, unruly, disruptive, profane, graphic, obscene, or in poor taste is prohibited. Dollywood's Splash CountryYes. Weather was great, This is the version of our website addressed to speakers of English in the United States. Depending on the time of year, some days at Dollywood can be less crowded than others. Whether you rent or own, check for signs identifying designated stroller parking areas at each venue or attraction. RV parking lot is not available for overnight parking or camping. Check refunds may take up to 15 business days. You can bring your own or Dollywood offers strollers for rent on a first-come, first-served basis. Tickets are non-refundable, non-transferable, and will not be exchanged. On Mobile, the Sign In or Register and Account links are in the hamburger menu in the upper LEFT. Park Hours Sign In | Register Search. Groups must make reservations at least 2 weeks in advance in order to receive one (1) complimentary ticket per fifteen (15) paid. Then, identify any shows that you wish to see, locate the appropriate theater, and plan your day accordingly. We will contact you through email with return options if your item is recovered. The long wait for the 2020 Dollywood season is over - today was the first day complete with a variety of new rules and guidelines developed by the CDC. and . Published on March 15, 2021. We stood in line for at least half an hour behind a large family who did not wear masks. More about Returns. Dollywood is happy to accommodate guests with mobility needs. Dollywood Gold Season Pass: starts at $204, which is $30 . The following provisions apply to the Purchase of all Items at or related to the properties owned or operated by Herschend (each, a Property and collectively, the Properties) or during your participation in any activity led, organized, arranged, promoted, and/ or sponsored by Herschend, whether taking place on the Properties or elsewhere (collectively, Herschend Activities): Make Dining Reservations at Song & Hearth. Airbnb . On some rides, other group members may be allowed to ride again for the second half of the swap. After the Parent Swap, Guests will exit with other riders. Each Guest grants Herschend the right to film, video, photograph, and take sound recordings of the Guest on Property or during participation in any Herschend Activity for any purpose without payment or consideration therefor. Also, the name on the photo ID must match the name on the credit card. However, they are responsible for 2.5% county amusement tax and 1% county food tax on prepared food. The company's 160-acre Dollywood theme park and 35-acre Dollywood's Splash Country water park reopened to the public on Wednesday. If youre visiting Dollywood with children under 48 inches in height (or youre just not sure), make sure to visit the parks Centralized Measuring station located located next to the Dollywood Emporium across from the Southern Gospel Hall of Fame as you enter the park. Unauthorized sales or resales of Tickets is prohibited. more. Herschend is not responsible for duplicated, damaged, lost, or stolen Tickets. Dollywood announced on Friday afternoon that they would not be opening for the season over coroanvirus concerns. Get government help during the COVID-19 pandemic with rent, student loans, food stamps, meal programs, funeral expenses, and more. To purchase a new pass or a pass that is exclusively offered to a select group, please visit theSeason Pass pageand make your selections. The park will reopen to the general public on Wednesday with limited capacity and mask regulations. To determine which rides are suitable for your child, please visit Dollywoods Centralized Measuring station located between the Ride Accessibility Center and Rental Services on Showstreet. Do not create disruption with behavior that is unruly, disruptive or illegal. All tax rates are subject to change without notice. COVID-19 is a disease that has affected most, if not all, countries in the world. Guests at the Properties or any Herschend Activity must comply with all posted signs and all instructions from Herschend personnel whether related to Property operations, rules, procedures, health and safety requirements, or otherwise. Unescorted children will not be admitted to Dollywood. The new policy allows fully vaccinated visitors and those 12 and under to ditch the mask and physical distancing both indoors and outdoors. Reservations consisting of admission tickets and/or cash value meal vouchers only may be paid in advance or upon arrival. I never saw or heard anyone remind visitors to keep their mask on. Please note that changes may occur at any time, based on available public health information. Your child will be measured by a Dollywood Host and given a color-coded wristband which helps you and your children quickly identify which rides he or she is tall enough to ride. Tickets will be confiscated if altered in any way. Guests must only use designated entrances and exits and only during operating hours of the Property. Tattoos with objectionable graphics and/or messaging are not permitted. Plus, learn more about TimeSaver and how you can enjoy More Time, Less Wait! Costume masks. You can apply your paid one-day admission toward the price of a season pass. Park Hours Sign In | Register Search. Every season brings new experiences! A Calming Room has been created for the purpose of helping our Guests with special needs who may have a sensory overload while visiting us at Dollywood and Dollywoods Splash Country. A ticket, pass, or season pass granting admission to a Property or participation in a Herschend Activity (a Ticket) is a revocable license which may be revoked by Herschend and such Ticket may be revoked or confiscated by Herschend with no refund of any amount paid therefor. We reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Rules. You can apply your paid one-day admission toward the price of a season pass. However, some AAA chapters have opted to sell Dollywood and Dollywood's Splash Country tickets. Ticket info. We value your safety. Please call (888) 428-6789 before returning tickets for assistance on your groups refund. Lost and Found opens one hour after park opening and closes when all guests are out of the park. The revised policy a year later [] PIGEON FORGE, Tenn. (WATE) Dollywood has revised its COVID-19 safety protocols that now allows guest who are fully vaccinated and children 12 and under to . ], we will extend our returns policy from 60 days to 90 days from purchase date, to allow flexibility for our customers choosing to return products. DO NOT enter into any restricted areas including ride perimeters and designated employee areas. The Robert F. Thomas Chapel was shored up in spots, received a new cedar-shingle roof and had its entrance/exit ramp widened. May 6, 2021. We understand that rain can . On some rides, other group members may be allowed to ride again for the second half of the swap. After the Parent Swap, guests will exit with other riders. Proper attire is required at the Properties at all times. We are planning a family vacation to PF for the first week in August and we always try to go to Dollywood, and like to go first thing when they open for the day. Please stop by Guest Services to pick up your raincheck before you leave the park. Person upgrading used admission ticket must be present to complete transaction. Please contact us at (888) 428-6789 if you need to cancel your reservation. Regardless of how well you plan, it's still easy to forget something. 1. My biggest issue was just the waiting in line. And for new and existing bookings created by Jan. 31 for any sailing . Please contact our office at (888) 428-6789 to change your visit date. DollywoodYes. Yes, sometimes you go to try out a bucket list of rides. Also, take time upon arrival to point out uniformed Dollywood Hosts or Security personnel to your child and encourage him/her to seek help from this individual if lost. We offer both Regular and Unlimited TimeSaver options. There are a variety of shows and entertainment throughout the Park which are free with your admission ticket except for our special ticketed events. The Dollywood Emporium, Gazebo Gifts, Mine Shaft, Ranger Supplies, Temple's Mercantile and Hillside General Store have an assortment of over-the-counter medications, sunscreen, bandages and other items that might come in handy. Passes may not be eligible for renewal if the pass has been voided due to refund or Installment Billing. Cell phones and other devices should not be brought aboard any attraction.
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